PROCESS

At Stone LA, we know repeat business relies on quality not quantity. So, it is very important that we have addressed all of your questions and have a clear understanding of your vision to assure we exceed your expectations. If you know you want to enhance the beauty of your environment, we’d love to hear from you.  Whether you know exactly what you want or are in the conceptual stage of your project, we’d love to hear from you. With your goals in mind, we will provide the best available options and walk you through our entire seamless process.

 

From basic layouts to highly custom designs, we love the opportunity and challenge of each project. We see every one as a work of art that will be with you for decades. And we want you to be happy every time you see our work. Our fabrication process relies on one team to template fabricate and install each individual job.This achieves a higher level of quality for you, as well as a standard of excellence and consistency that the fabricator and installation team is proud to call their own.

 

We know and understand that stones are luxuries, and make every effort to adapt this (luxury) to a price affordable for all of us. We take conscious steps to have a straight forward process and open lines of communication giving you clarity through each step.

We’ve developed The Stone LA Way in order to encompass everything you need to know from purchase to installation. Here’s what you should expect:

 

Once you decide to purchase our countertops:

Measure the width, length and depth of your countertops and fax, email or provide when we meet, along with any drawings you may have. We will give you an initial quote based on these dimensions.  Need Help? No problem, we’ll walk you through the process.  Click the link here :  Stone LA Countertop Measure Guide

This price is an estimate; all quotes are subject to change dependent upon your final size, materials and specifications.

 

Removal of countertops

We will remove and dispose of your countertops for you.

 

Scheduling

We will call you within 3 business days from the time you approve the price quote. Appointments are typically held during business hours on Monday – Friday.  However, we will do our best to accommodate client schedules on a case by case basis. If you need to re-schedule, please let us know one business day prior to cancellation.

 

Templates

A template is an exact pattern of your future countertops created by the fabricator who produces it.

 

In order to create an accurate template of your future countertops, we ask that the following items be met:

  • Your cabinets need to be finished and level

  • Your countertops must be removed (unless we have included removal in your contract)

  • You must have finished walls where countertops will be secured

  • Sinks, stove, and faucets must be on site

  • Corbels or support must also be installed

  • Decision maker MUST be present in order to verify and sign off on all countertop details

 

Installation

We will call you the business day prior to your installation to verify and specify the range of time the install team will arrive at your home.

 

Please be sure all access and entry ways to your home and work space are clear. We advise that you turn off any air systems to limit the little dust that is created.

Thank you for participating in this easy-to-follow process. And, thank you for purchasing from Stone LA, where You are always the most important part of the process!

On Site - Fireplace Hearth Petite Granite (Limestone)